Delivery and Return
For the moment, we only ship to France by Mondial Relay or Colissimo.
Please feel free to contact us for other countries or suppliers.
Delivery policy
Your order will be processed within 1 to 3 business days.
Carrier : we generally ship by Post or Point Relay.
Delivery Times : Once processed, domestically shipped orders are typically delivered within 2-3 business days.
If there is a delay in processing your order, please use the tracking information found in the order confirmation email. We cannot be held responsible for carrier-related delays.
Packaging costs are included in our shipping costs.
Shipping costs are calculated according to the weight of the order and the current rates of the post office/relay points according to the conditions explained below.
They are offered when the order reaches 50 euros of items and your order is then sent by tracked letter or by Colissimo depending on whether your order is large or not.
Return and exchange policy
In accordance with article L121-16 of the Consumer Code, you have a period of 14 clear days from delivery of the order to return the product that does not suit you for exchange, credit or refund. The return costs will then be your responsibility.
Only the price of the product(s) purchased will be refunded on the condition that these products are returned in perfect condition.
The difference in price between the exchanged product and the new product will be your responsibility.
- Items or products returned incomplete, damaged, damaged or soiled by the customer are not taken back.
- We undertake to reimburse you, give you a credit or exchange products that do not correspond to your order (because they are defective or non-compliant).
In this case, we thank you for stating this in detail on the order form and returning the product(s) to the following address:
The refund can only be taken into account after receipt and inspection of the products returned to the following address:
Mutyart - Kharin Crevoisier
7 impasse de l'Orée du Salève
74100 Vétraz-Monthoux
email: mutyart.kharin@gmail.com